We understand that buying products online can be scary. That is why we offer a 100% money back guarantee for products returned within 7 days of purchase. The only thing we ask is that you pay for the return delivery.
How much does shipping and delivery cost?
Shipping and delivery costs vary depending on what you buy and where you live. Our aim is to provide you with the best value and most reliable shipping and delivery as possible. Due to the variable nature of the items available on our website, and of course the variable nature of what you may purchase, shipping and delivery charges are estimated for you during the checkout process. Please note TGAAC constantly strive to bring you the best shipping rates available while providing a quality service.
Delivery charges will be provided upon checkout and will depend on what you have purchased and where you live. You may opt out of the purchase at any time prior to paying.
As an indication, however, our smallest charge, for items up to 3kg is $10 nationwide. From 3kg upwards charges are as follows:
Items between 3kg and 10kg will vary between $15 and $50, depending on where in the country delivery is being made.
Our heaviest and bulkiest items require courier delivery and a standard rate of $100 will apply within metropolitan Sydney and $120 for other main cities.
How long will it take before I receive my order?
We want you to receive your goods as soon as possible, so we will process your order 24 – 48 hours of receipt (business days)
When in stock, small and large items will be delivered to you within 2-5 business days of placing the order.
With regard to custom orders, we will liaise with you as in some instances items may need to come from overseas. In this case custom orders can take up to three months for delivery.
Do I need to be at home to accept order?
No, however you need to clearly state any special delivery instructions when placing your order. If you are not able to be home, couriers will leave item as per your instructions or they will leave a card for you to sign giving authorisation to leave in a designated area. Australia Post will leave a card in your letterbox to advise that your item is ready for collection from your local post office. Please note, TGAAC does not take any responsibility for items damaged or stolen after delivery. If a delivery is unsuccessfully attempted and no special instructions have been provided, a second delivery fee will be incurred.
Can I have my items delivered to my workplace?
Yes, we can deliver items to your place of work. If you wish to have your order shipped to your work address, please specify your company name and be very specific about the address details such as unit numbers, or “level” where delivery is to a multistory office building. We do not take any responsibility for items that cannot be successfully delivered due to inaccessibility or work place policy that prevents deliveries.
Can I collect from your showroom?
Yes. Please email or phone TGAAC if you would like to arrange collection of your purchase directly from our showroom at 45 Dickson Avenue, Artarmon NSW 2064. Please note our showroom is open by appointment only.
When do deliveries occur?
Deliveries are made Monday through Friday during business hours. Weekend deliveries can be arranged under special circumstances – please talk to us to arrange. Due to the use of external companies for deliveries, exact delivery times cannot be scheduled.
What does delivery include?
Delivery includes the despatch of your ordered item/s to the entry of your premises as specified. Please note delivery costs do not include moving furniture within the rooms of your home or up and down staircases, unpacking, assembly or packaging removal. Most items will require little or no assembly unless otherwise noted. If you require some extra assistance with your delivery or need help with relocating furniture, please let us know and we can arrange it for a small extra fee.
What if my delivery arrives damaged or faulty?
We will go to great lengths to ensure that doesn’t happen! Your item/s will be packaged for delivery with care and using specialised packing materials. However, if an item arrives damaged please contact TGAAC within 24 hours and we will arrange for a pickup and replacement delivery at no cost to you. For insurance purposes, we will ask you to provide a photo of the damage plus a brief description. Items must be returned in their original or similar-standard of packaging.
What if I change my mind and want to return my purchase?
We completely understand that when purchasing online items are sometimes not what you think they will be. Please contact TGAAC within 24 hours of receipt of your purchase and we will arrange an exchange, credit or refund on the item (less shipping) as soon as possible. Returned items must be unused, in the condition in which you received them and in original or similar-standard packaging. Courier or shipping costs for returns will be your responsibility and items must be received back at TGAAC premises within 10 business days.
I bought multiple items, will they be shipped together?
Wherever possible we’ll ship your items together and minimize shipping costs. However, if the products you purchase are not all available at the same time we’ll ship them to you separately so you can enjoy them sooner.
Do you deliver Australia-wide?
Yes, we deliver Australia-wide. In some cases we may not be able to deliver certain items to the door in regional or remote areas.
Can I have my items delivered to a PO Box?
No, unfortunately we cannot deliver to PO Boxes.
Do you deliver internationally?
Yes, we are very happy to ship to you wherever you are, and cost varies depending on the item you wish to purchase. Small and light products are easy to move, but large and heavy items will be more costly. We also recommend insuring everything that travels overseas. Please contact us for a quote. firstname.lastname@example.org.
Are your products always available?
We make every attempt to ensure the products promoted on our website are available and in stock however there may be occasions when due to circumstances beyond our control a product is no longer available or may take longer to deliver than originally stated. If this is the case, we will let you know and give you the opportunity to change or cancel your order.
Also, as part of the TGAAC philosophy to bring you current trends and no mass-produced products, certain ranges of products will sell quickly. In most instances, when a product line has been sold there will be no further orders. First in best dressed!
What are my ordering options?
- Online (our preferred method) using our secure credit card facility (please refer to Security section under terms & conditions).
- Direct deposit – at time of checkout, please select the direct deposit option and we will contact you with our bank account details
- Call us on 0410 112 048 and we will be happy to take your order over the phone
- Visit our showroom but call us first so we can make sure we are there.
What payment methods do you accept?
We accept payment by Visa, MasterCard and direct bank deposit. (Note that Credit card payments are Called NAB Transact on the checkout page)
We do not accept American Express at this time.
All prices displayed on our web site are in Australian dollars and include applicable taxes such as GST.
All payments are processed in Australian dollars.